How to buy?

  1. Choose your product.
  2. Check product information.
  3. Confirm and checkout shopping cart.
  4. Sign in / Create an Account.
  5. Provide delivery information.
  6. Choose your payment.
  7. Make payment to place order.
  8. Order complete.

  

I have ordered and confirmed payment with VERYGOOD, what should I do next?

An order confirmation with order summary will be sent to you through email right after you have placed your order.

We will also send email notifications to keep you updated frequently on your order status. You can check your order status online with our Order Tracking tool.

  

What are the payment methods available?

We support the following payment options at VERYGOOD:

  • Credit / Debit Card
  • Online Banking

  

How can I know if my payment was successful or fail?

Notification will be sent via email within 24 hours upon completion of order confirmation. In the event if after the aforementioned period there is no confirmation, kindly contact us here to clarify on purchase status.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment, payment cannot be performed during bank reconciliation time. Kindly find your bank reconciliation hours on the list below**.

Bank Name Reconciliation Schedule
Maybank2U 12.00am - 12.30am
CIMBClicks 11.45pm - 12.15am
RHB 12.00am - 12.30am
Hong Leong Bank 11.30pm - 1.00am
Public Bank 12.00am - 1.00am
Bank Islam 12.00am - 1.00am

   

   

Which credit cards are accepted for payment?

VERYGOOD accepts all Visa and MasterCards, both Credit and Debit. All your credit card information are protected by means of industry leading encryption standards.

   

How can I cancel my order?

Before cancelling an order, please read and understand the following terms & conditions:

  • Online cancellation is submitted within 1 hour after order is created.
  • The item(s) you want to cancel has not been shipped yet.
  • The remaining value after cancellation should still meet the conditions for discounts, promotions and or minimum purchase value.
  • However, if after cancellation one or several items in your order, the remaining order’s value does not match our conditions for discounts, promotions or vouchers, VERYGOOD will cancel the entire order. You can re-order the item(s) you want again.
  • VERYGOOD cannot reverse a cancellation once it is completed. After cancellation, we cannot restore your order.
  • Any vouchers, discounts, or promotions used in conjunction with a cancelled order WILL NOT be valid or re-validated for any subsequent order.
  • We cannot guarantee that the price, availability, shipping fee, or any other element of a cancelled order will remain the same for any subsequent order.
  • Your refund will be processed within 48 hours and will be credited to your account within 5 to 15 business days, depending on your payment method, bank and/or financial institution.
  • The refund amount will be the net amount paid (or store credit used) by you and will not include any voucher amount.
  • In some cases, a cancellation cannot be processed online. Please contact our customer service if your cancellation is declined.
  • The remaining order’s value after your cancellation has to fulfill the same conditions for discounts, promotions, or minimum purchase value that applied to the order. If not, the entire order may be cancelled.

To proceed with cancellation, please fill up an online form here.

  

What should I do if I received the wrong/damaged/defective item(s)?

Please read our Returns & Exchanges policy.